Our policies on ...

Emails

All ZigMEDIA Ltd. emails contain confidential information intended only for the named addressee.
If you are not the named addressee, you should neither disseminate, distribute or copy such emails.
Please notify ZigMEDIA Ltd. immediately and delete any emails from your system if not addressed to you.
ZigMEDIA Ltd. does not accept liability for any errors or omissions in the contents of this message arising from email transmissions.

Privacy & Confidentiality

At ZigMEDIA Ltd, we value the privacy and confidentiality of our clients' sensitive information. We understand the importance of protecting your intellectual property, trade secrets, and any confidential data shared with ZigMEDIA Ltd. This confidentiality statement outlines our commitment to maintaining the highest level of confidentiality and data protection in accordance with UK and EU rules and regulations. DATA PROTECTION COMPLIANCE: We adhere to the requirements set forth by the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We handle personal data in a lawful, fair, and transparent manner, ensuring that appropriate security measures are in place to protect it from unauthorised access or disclosure. SECURE DATA HANDLING: We employ industry-standard security measures to ensure the safe handling and storage of client data. This includes the use of encrypted connections, secure servers, and restricted access to confidential information. We take all precautions to prevent any unauthorised access to our client's confidential data that is in our custody. NON-DISCLOSURE AGREEMENT (NDA): We prioritise confidentiality through the use of Non-Disclosure Agreements with our clients. These agreements ensure that any confidential information shared during the course of our working relationship remains strictly confidential and is not disclosed to any third parties without prior written consent from our clients.

Accessibility Statement

At ZigMEDIA Ltd, we are committed to providing accessible digital experiences to all individuals, inclusive of those with disabilities. We strive to comply with the Equality Act 2010 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA for our website and digital services. Our aim is to ensure an inclusive and barrier-free online experience for all users. ACCESSIBILITY STANDARDS: To achieve our accessibility goals, we adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines, developed by the World Wide Web Consortium (W3C), outline best practices in creating accessible digital content. We continuously work to improve our website and digital materials to meet these guidelines and provide an optimal user experience for all. ACCESSIBLE DESIGN: We place great importance on creating an accessible design that is intuitive and user-friendly. Our website incorporates features such as clear navigation, consistent layout, and well- structured content. We strive to provide alternative text for images, captions for videos, and proper heading structure for easy navigation with screen readers. KEYBOARD ACCESSIBILITY: We ensure that our website can be fully accessed using only a keyboard. We understand that some individuals rely on keyboard navigation, and we have taken steps to ensure that all interactive elements and features can be reached and utilised without the need for a mouse or other pointing device. ALTERNATIVE FORMATS: We recognise that certain individuals may require information in alternative formats to access our content. Whenever feasible, we provide alternative format options such as downloadable PDFs or text-based content. If you encounter any difficulties accessing our content or require it in an alternative format, please reach out to us, and we will do our best to accommodate your needs. CONTINUOUS IMPROVEMENT: We are committed to ongoing improvement and maintaining accessibility standards. We regularly review our website and digital materials, addressing any reported accessibility issues promptly. Our team receives training to increase awareness of accessibility requirements and principles to further enhance the accessibility of our online presence. CONTACT US: Your feedback is invaluable to us. If you have any questions, concerns, or suggestions regarding the accessibility of our website or services, please contact us. We would very much welcome your input and are dedicated to making continuous improvements to ensure we provide you with the best experience when visiting ZigMEDIA website.

How we use Cookies

ZigMEDIA Ltd. uses cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can manage your cookie preferences. WHAT ARE COOKIES? Cookies are small text files that are placed on your device (computer, smartphone, or other electronic devices) when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information. HOW WE USE COOKIES We use cookies to enhance your browsing experience by: • Understanding how you use our Site • Remembering your preferences and settings • Improving Site performance and functionality • Enabling you to log into secure areas of our Site • Analyzing traffic and usage patterns TYPES OF COOKIES WE USE 1. Strictly Necessary Cookies: These cookies are essential for the operation of our Site. They enable you to navigate the Site and use its features, such as accessing secure areas. 2. Performance Cookies: These cookies collect information about how you use our Site. For example, they may track which pages you visit most often and if you get error messages from web pages. These cookies do not collect information that identifies you personally; all information these cookies collect is aggregated and anonymous. • Functionality Cookies: These cookies allow our Site to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalized features. 4. Targeting/Advertising Cookies: These cookies are used to deliver adverts more relevant to you and your interests.

Our use of Generative AI

ZigMEDIA Ltd, like many other design agencies, is actively exploring the potential of generative AI tools, including text and image generators, to enhance and streamline our design workflows. While we recognise that AI cannot fully replace the human touch in creative processes, we believe it can serve as a valuable tool in content creation and presentation. Here is a brief overview of how we intend to incorporate these technologies: USE AND PUBLICATION OF AI-GENERATED CONTENT: We commit to neither using nor publishing copy or images generated by AI unless the purpose of the content is explicitly to showcase AI-generated text and images. APPROVAL PROCESS FOR AI-GENERATED CONTENT: AI may suggest headlines or short text for social media posts. However, our creative team will carefully review and approve these suggestions to ensure accuracy and alignment with company standards. COPY & IMAGE GENERATION: AI can assist in generating ideas by providing prompts for brainstorming. While this may save time, we acknowledge that it can all too often produce less compelling ideas. The final decision to pursue copy and/or images will always remain a human prerogative. USE OF AI AS A STARTING POINT: When AI tools are utilised for research or analysis purposes, they will serve as complementary aids. In such cases, AI is always regarded as a starting point, similar to any search engine. At ZigMEDIA Ltd, we are committed to leveraging AI technologies responsibly and ethically, ensuring that human judgment and creativity remain central to all our creative processes.